Last updated June 2026
Privacy Policy
Symphonee processes the data recruiting teams need to run searches: contacts, candidates, conversations, and billing details. This page explains what we collect, why, and how you stay in control.
Data we collect
Account data (name, work email, workspace) when you sign up. Customer-controlled data (candidate profiles, messages, notes, files) that you and your team load into the workspace. Operational data (logs, device, IP, usage events) that we need to keep the service running and secure.
How we use it
To deliver the service, authenticate users, surface suggestions inside your own workspace, prevent abuse, and meet our legal and accounting obligations. We do not sell your data and we do not train shared models on customer-controlled data.
Your GDPR rights
If you are based in the EU or UK, you can request access, correction, export, deletion, or restriction of your personal data, and withdraw consent where consent is the basis. Most rights are self-service inside the workspace; the rest go through [email protected].
Retention
We keep workspace data for as long as the workspace is active. After cancellation, customer data is retained for a short grace period to allow recovery, then deleted from production and purged from backups on a rolling cycle. Aggregated, non-identifying metrics may be kept longer.
Subprocessors
We rely on a small set of vetted infrastructure and tooling partners (cloud hosting, email delivery, error monitoring, analytics, payment processing). The current list is available on request and we notify customers ahead of material changes.
Contact
Email [email protected] for any data request.