Last updated June 2026
Terms of Service
These terms describe the agreement between Symphonee and the customer using the workspace. They are written in plain language; the signed master agreement, where one exists, takes precedence over this summary.
The agreement
By creating a workspace or signing an order form, the customer agrees to use Symphonee under these terms. The contracting Symphonee entity, supported regions, and any negotiated commitments are confirmed in the order form or online checkout.
Acceptable use
Customers and their seats may use Symphonee for legitimate recruitment activity. No reverse engineering, no scraping the platform, no uploading content the customer is not allowed to process, and no use that breaches applicable employment, anti-spam, or data-protection law.
Billing and renewal
Subscriptions are billed in advance on the chosen cycle. Annual plans renew annually unless cancelled before the renewal date. Seat changes take effect at the next cycle. Taxes are added where required. Failed payments may pause access until resolved.
Customer data
Customers own the data they put into Symphonee. We act as a processor for that data. We use it to operate the service for the customer, apply commercially reasonable security, and never use customer-controlled data to train shared external models.
Termination
Either side may terminate at the end of the current term. Symphonee may suspend or terminate earlier for non-payment, abuse, or material breach. On termination, customers can export their workspace data during a short grace period before deletion.
Liability
The service is provided on an as-is basis with reasonable effort and standard SaaS warranties. Aggregate liability is capped at fees paid in the prior twelve months, except where law does not allow such limits. Neither side is liable for indirect or consequential loss.
Governing law
Governed by the laws of England and Wales.