Last updated July 2026
Terms of Service
These Terms of Service are the agreement between Symphonee, a Luxembourg company, and the organization or person that creates, pays for, accesses, or uses the Symphonee recruiting workspace. If you have a separate signed order form or written agreement with Symphonee, that document controls where it expressly conflicts with these Terms.
Who these terms bind
If you create or use a workspace for an organization, you represent that you are authorized to bind that organization. The customer is responsible for its authorized users, invited teammates, administrators, and anyone who accesses the service through the customer's accounts or integrations.
The service
Symphonee provides a cloud-based recruiting workspace for CRM, ATS, sourcing, outreach, candidate and client collaboration, meeting intelligence, reporting, workflow automation, and AI-assisted recommendations. Subject to these Terms and payment of applicable fees, Symphonee grants the customer a limited, non-exclusive, non-transferable right to access and use the service for its internal recruiting and talent operations during the subscription term.
Accounts and administration
Customers must provide accurate account, billing, and organization information and keep it current. Administrators control seats, permissions, workspace settings, integrations, and exports. Customers are responsible for protecting login credentials, configuring access appropriately, promptly removing users who should no longer have access, and notifying Symphonee of suspected unauthorized use.
Acceptable use
Customers may use Symphonee only for lawful business recruiting, staffing, consulting, sourcing, and talent operations. Customers must not reverse engineer the service, scrape or extract the platform, interfere with security or performance, resell the service without written permission, upload malicious code, use Symphonee to build a competing product or model, violate third-party rights, or use the service in a way that breaches employment, anti-discrimination, anti-spam, export-control, platform, or data-protection laws.
Customer data
Customers retain ownership of the data they submit to Symphonee. Symphonee may process customer data to provide, secure, support, improve, and troubleshoot the service; to comply with law; and as otherwise permitted by these Terms and the Privacy Policy. As between the parties, the customer is responsible for the accuracy, quality, legality, notices, consents, and lawful basis for customer data, including candidate, contact, client, employee, email, calendar, CV, and transcript data.
AI-assisted features
AI-assisted features generate suggestions, summaries, classifications, scores, drafts, and next actions. They are not legal, employment, compliance, or hiring advice and may be incomplete or inaccurate. Customers are responsible for reviewing outputs before relying on them, sending them, or making hiring, employment, client, or candidate decisions. Symphonee does not use customer-controlled data to train shared external models.
Customer responsibilities
Customers are responsible for their recruiting workflows, outreach content, candidate communications, call or meeting recording notices, consent management, unsubscribe and suppression handling, use of enrichment data, and compliance with the laws and platform rules that apply to their business. Customers must not upload special-category, highly sensitive, or regulated data unless they have a lawful basis and appropriate safeguards for doing so.
Billing and renewal
Subscriptions are billed in advance on the billing cycle selected at checkout or in an order form. Plans renew automatically for the same period unless cancelled before renewal. Seat additions, upgrades, usage charges, taxes, and credit purchases may be billed immediately or on the next invoice depending on the plan. Fees are non-refundable except where required by law or expressly stated in an order form. Failed or overdue payments may result in suspension after reasonable notice.
Credits and usage limits
Some features may use credits, quotas, or fair-use limits for enrichment, AI, sending, scraping, imports, or other high-cost work. Credits have no cash value, are not transferable, and may expire at the end of the subscription period unless the checkout or order form says otherwise. Symphonee may apply reasonable rate limits or temporarily restrict high-volume activity to protect reliability, security, compliance, or cost controls.
Third-party services
Symphonee integrates with services such as Microsoft, Stripe, Resend, enrichment providers, and browser or platform surfaces selected by the customer. Third-party services are governed by their own terms and privacy notices. Symphonee is not responsible for third-party service outages, policy changes, data handling outside Symphonee's control, or a customer's failure to keep third-party accounts authorized and compliant.
Confidentiality and security
Each party may receive non-public business, technical, product, security, pricing, or workspace information from the other party. Each party must protect the other's confidential information with reasonable care and use it only to perform under these Terms. Symphonee will maintain commercially reasonable administrative, technical, and organizational safeguards for the service.
Suspension and termination
Either party may terminate at the end of the current subscription term by cancelling under the applicable process. Symphonee may suspend or terminate access earlier for non-payment, security risk, unlawful activity, abuse, material breach, or if required by law. After termination, customers may export available workspace data during any stated recovery period, after which Symphonee may delete customer data according to the Privacy Policy and operational retention practices.
Disclaimers
Symphonee will provide the service using reasonable skill and care. Except as expressly stated in these Terms or an order form, the service is provided as is and as available. Symphonee does not promise that the service will be uninterrupted, error-free, or that any candidate, client, hiring, outreach, enrichment, AI, or business outcome will be achieved.
Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, exemplary, or consequential loss, including lost profits, lost revenue, lost goodwill, or business interruption. Each party's aggregate liability under these Terms is capped at the fees paid or payable by the customer to Symphonee for the service in the twelve months before the event giving rise to liability, except for amounts that cannot legally be limited.
Changes to these terms
Symphonee may update these Terms from time to time. The updated date will show the latest version. Material changes will be notified through the website, application, email, or another reasonable channel and will apply from the stated effective date. Continued use after the effective date means acceptance of the updated Terms.
Governing law
These Terms are governed by the laws of Luxembourg. The courts of Luxembourg City have exclusive jurisdiction over disputes arising from or relating to these Terms, except where mandatory law requires another forum.